Terms of Service

Bookings

To make an appointment, please email enquiries@cravepersonalstyling.com.
A 50% deposit is required at the time of booking unless purchased as a gift voucher, which is paid in full.

Areas covered

I am based in Manchester and offer Personal Shopping services in Manchester City Centre and the Trafford Centre. I carry out Wardrobe Consultations across Manchester and Greater Manchester (Bury, Bolton, Oldham, Rochdale, Salford, Stockport, Trafford, Wigan) which includes Heaton Moor, Heaton Mersey, Didsbury, Chorlton, Altrincham, Cheadle, Sale, Bramhall, Hazel Grove, Bowden, Hale, Leigh, Prestwich. I am happy to discuss appointments outside of these areas, but there may be additional travel costs, so please enquire before booking.

Cancellations

If you cannot make your appointment, please inform me at least 48 hours before the scheduled time. If less than 48 hours notice, 50% of your total fee will be non-refundable. If more than 48 hours' notice is given, your payment will be refunded. However, an admin fee of £50 will be deducted.

Rescheduling

You may reschedule your booking, provided you contact me 48 hours before your appointment. Otherwise, you will be expected to attend your day at the agreed date and time.

Gift vouchers

All packages are available by Gift Voucher, and an electronic gift certificate will be emailed to you upon purchase. Gift vouchers are valid for a year and are paid in full when purchased.

Payment

I accept payment via BACS transfer. A 50% deposit is required for all packages upon booking, with the balance of all payments completed 48 hours before.

Sessions

Appointments will usually take place between the hours of 9.30 am and 5 pm, Monday to Saturday. Evening and Sunday appointments can be made by special arrangement.

Wardrobe consultation

Please ensure that you have your clothes in a reasonable order. For example, trousers together, tops together etc. as this makes outfit selection easier. As well as having all your accessories, shoes, handbags and jewellery to hand so I can create as many different looks as possible.

Personal shopping

Please wear comfortable clothes that are easy to take on and off as you'll try on many different items in various shops. You will be doing lots of walking, so please wear comfortable shoes and avoid bringing a heavy coat and bag with you.

Complimentary consultation

I offer complimentary consultations, which I host over Zoom or Google Meet. The consultation will last up to 30 minutes and is an opportunity for me to learn more about your wardrobe and style and what you would like to achieve from working together so I can recommend the best service for you.

Style Questionnaire

To ensure you get the most out of your session, please complete and return your Style Questionnaire at least 48 hours before your complimentary consultation.